On-site Diagnostics and Repair Service

A few simple things help the visit go smoothly: clear a working area around the equipment, have your Peloton login available if needed for testing, and make sure the space is well-lit. If you can, jot down when the problem started and what you notice—that often speeds up the diagnosis.

If you’re under an active warranty, it can be smart to contact Peloton first—especially if you suspect a major component issue. That said, many customers still use PCMP to quickly identify what’s going on (and avoid guesswork). We’ll also advise you on the best next step so you don’t accidentally complicate a valid warranty claim.

Most repair visits take30 to 45 minutes, depending on the symptoms and the model. Some repairs are quick; others take longer because we test, verify, and make sure the machine is safe and performing correctly before we leave.

If we can’t complete the repair that day—typically due to parts availability or a more involved situation—we’ll still leave you with clarity. You’ll know what the problem is, what’s needed to fix it, and what your options are (including whether Peloton support needs to be involved for warranty or proprietary parts).

We carry a selection of commonly-needed items and hardware, but not every part is practical to keep on hand for every model and generation. If a specific component is needed, we’ll identify it, help you source it (or source it through our process where available), and schedule a follow-up plan that makes sense. This is why we like to diagnose the issue in advance with you so a part can be ordered if needed.

Yes—moves are one of the most common reasons equipment starts acting up. If something feels off after relocating, we can inspect for alignment, loosened hardware, stress points, and setup-related issues, then correct what we can on-site and advise you if anything further is needed.

Frankly, if we can’t fix it, it is because it’s unfixable. We commonly handle issues like unusual noises, vibration or wobble, resistance/performance concerns, alignment problems, loose components, connectivity or sensor-related symptoms, electronics, parts that have malfunctioned, and many “it just doesn’t feel right” situations. If your equipment is acting differently than it used to, that’s exactly what diagnostics is for.

On-site repair means we come to you. We will initially diagnose the issue with you over the phone. We are REALLY good at that with your help. If we feel a specific part is required, we will tell you exactly what it is, and you can order it through Peloton if needed. We then schedule your appointment. Upon arrival we will confirm the diagnosis and repair the issue. But we don’t stop there. We always do a little preventative maintenance and tune-up for our customers and answer questions also. We go the extra mile always.