Carolinas, Georgia & Smoky Mountains
Become a Client of the Peloton Concierge Maintenance Program and Enjoy these Benefits.
Experience worry-free workouts with personalized service from an assigned Master Peloton Technician. Here's what you get with the program:
Dedicated Expert Service
Work exclusively with your master technician, who will know your Peloton’s complete service history and your specific needs.Direct Access
Receive a private Concierge Client phone number to call or text the master technician directly from 8 a.m. to 5 p.m., Monday through Friday. They will respond promptly if unavailable.Preventive Maintenance
Your assigned Master Peloton Technician will visit once yearly to perform performance-enhancing maintenance, keeping your equipment in peak condition.Year-Round Free Technical Support with Membership
Get expert diagnosis and troubleshooting via phone, text, or live video chat. Your master technician will identify exact parts needed (with serial numbers) to avoid ordering errors, guide you through simple fixes that often don’t require parts, and eliminate the need to send videos to anonymous customer service representatives.
Trust your investment to a Master Peloton Technician who knows you and your equipment. Note: We handle ALL TYPES of Peloton equipment.
The Concierge Maintenance Program includes:
Experience worry-free workouts with personalized service from a Master Peloton Technician. Here's what you get with the program:
Thorough Inspection: Your master technician keen eyes and ears evaluate every inch of your bike and sound that it makes. This meticulous check ensures early detection of potential issues, preserving the bike’s lifespan and performance.
Hardware Integrity: Bolts, nuts, and screws on your Peloton bike’s screen, goose-neck, handlebars, cupholders, wheel cover, seat, inner and outer belt guards, stabilizers bars, foot pads, and nuts are inspected and tightened to precise specifications. This prevents unexpected loosening or breakages, providing a safe and sturdy workout environment.
Sensor and Resistance System Check: Ensuring these crucial components are working accurately guarantees your workout stats are reliable, and your resistance changes are smooth.
Front Hub and Axil Assembly Evaluation: This inspection safeguards the operational efficiency of your Peloton bike, ensuring smooth and fluid wheel movement.
Cadence Magnet Check: This ensures your pedaling speed is accurately tracked, enabling you to follow along with your workouts correctly.
Bottom Bracket Examination: Checking and tightening the bottom bracket to proper torque specifications ensures the bike’s structural integrity and prevents damaging wobble during intense workouts.
Touchscreen Optimization: By removing “bloat” data from the touchscreen memory, we enhance its responsiveness and speed, providing you a seamless user experience.
Belt Adjustment: A properly tightened and aligned belt ensures efficient power transfer from your pedaling to the bike’s mechanism, leading to an effective and smooth ride.
Crank Arm and Pedal Inspection: Tightening the left and right crank arms, inspecting pedals, and securing screw rivets ensures the stability of your pedal stroke, preventing potential injuries and maintaining bike longevity.
Proper Bike Calibration: This essential service ensures your bike’s resistance levels are accurate, offering you a consistent workout experience.
**Personalized Care: We’re always ready to answer any questions you may have, and are more than willing to look into any specific area of concern you may have with your Peloton equipment. Year round!
What areas does the Peloton Concierge Maintenance Program serve?
We serve the Great Lakes region (Michigan, Ohio, Indiana, Illinois),
Mid-Atlantic states (Pennsylvania, New York, New Jersey), the South (Kentucky, Tennessee, North Carolina, South Carolina, Georgia, Florida, ), and Colorado.
What’s included in the annual membership?
Your membership includes one preventive maintenance visit per year, a private concierge phone number for direct access to your master technician (8 a.m. – 5 p.m., Monday-Friday), year-round technical support via phone/text/video chat, and expert diagnosis of any issues that arise between visits.
What services are performed during visits?
Your master technician performs a comprehensive inspection including: hardware integrity checks (tightening all bolts, nuts, and screws), sensor and resistance system evaluation, belt adjustment, crank arm and pedal inspection, touchscreen optimization, proper bike calibration, and early detection of potential issues before they become costly repairs.
How is this different from Peloton’s standard customer service?
With PCMP, you work exclusively with your master technician, a Certified Master Peloton Technician who knows your bike's complete history. You'll avoid misdiagnosed issues, wrong parts being ordered, and the hassle of sending videos to anonymous customer service reps. your master technician provides exact part numbers when needed and often resolves issues without requiring parts at all.
What Peloton models do you service?
We service all Peloton equipment: Bike, Bike+, Tread, Tread+, and Row.
What’s your experience and track record?
Since 2019, founder David Anderson and his team of 8 master technicians have combined decades of specialized fitness equipment expertise to service tens of thousands of Peloton bikes, treads and rowers east of the Mississippi river. With David personally completing over 4,600 services and maintaining a 99.5% satisfaction rate with consistent 5-star reviews, this unparalleled hands-on experience and field technician owned and operated approach sets PCMP apart as the premier choice for professional Peloton maintenance.
Why do I need regular maintenance for my Peloton?
Just like your car needs regular oil changes and tune-ups, your Peloton requires preventive maintenance to avoid expensive repairs and downtime. Regular maintenance preserves your bike’s lifespan, ensures accurate performance tracking, maintains safety, and keep your investment running at peak performance.
We offer a unique service to Peloton riders
Why Choose Us?
We're always ready to answer any questions you may have, and are more than willing to look into any specific area of concern you may have with your Peloton equipment. Year round!
