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Serving Michigan, Ohio, Pennsylvania, Upstate New York, Indiana, Kentucky, Georgia, Tennessee and Florida
The Peloton Concierge Maintenance Program (PCMP)
Our program includes regular maintenance to avoid costly repairs and downtime, expert attention from your Peloton technician, private Concierge client only cell phone number - direct to David to discuss any issues, and service in your home.
When you purchased your Peloton, you invested in the best — so you deserve the best in world class service.
Experience the profound difference in service as David meticulously tends to you and your Peloton needs. This private, invite only, comprehensive concierge service caters to all Peloton models, including both Standard and Bike Plus, Standard Treadmill, Tread Plus and Rower.
Become a Concierge Client of David Anderson's Peloton Bike Maintenance Program and Enjoy these Benefits.
Experience worry-free workouts with personalized service from a Certified Master Peloton Technician. Here's what you get with the program:
Dedicated Expert Service
Work exclusively with David Anderson, who will know your Peloton’s complete service history and your specific needs.Direct Access
Receive a private Concierge Client phone number to call or text David directly from 8 a.m. to 7 p.m., Monday through Saturday. He’ll respond promptly if unavailable.Preventive Maintenance
David will visit once yearly to perform performance-enhancing maintenance, keeping your bike in peak condition.Year-Round Free Technical Support with Membership
Get expert diagnosis and troubleshooting via phone, text, or live video chat. David will identify exact parts needed (with serial numbers) to avoid ordering errors, guide you through simple fixes that often don’t require parts, and eliminate the need to send videos to anonymous customer service representatives.
Trust your investment to a master technician who knows you and your equipment. Note: We handle ALL TYPES of Peloton equipment.
The Concierge Maintenance Program includes:
Experience worry-free workouts with personalized service from a Certified Master Peloton Technician. Here's what you get with the program:
Thorough Inspection: David’s keen eyes and ears evaluate every inch of your bike and sound that it makes. This meticulous check ensures early detection of potential issues, preserving the bike’s lifespan and performance.
Hardware Integrity: Bolts, nuts, and screws on your Peloton bike’s screen, goose-neck, handlebars, cupholders, wheel cover, seat, inner and outer belt guards, stabilizers bars, foot pads, and nuts are inspected and tightened to precise specifications. This prevents unexpected loosening or breakages, providing a safe and sturdy workout environment.
Sensor and Resistance System Check: Ensuring these crucial components are working accurately guarantees your workout stats are reliable, and your resistance changes are smooth.
Front Hub and Axil Assembly Evaluation: This inspection safeguards the operational efficiency of your Peloton bike, ensuring smooth and fluid wheel movement.
Cadence Magnet Check: This ensures your pedaling speed is accurately tracked, enabling you to follow along with your workouts correctly.
Bottom Bracket Examination: Checking and tightening the bottom bracket to proper torque specifications ensures the bike’s structural integrity and prevents damaging wobble during intense workouts.
Touchscreen Optimization: By removing “bloat” data from the touchscreen memory, we enhance its responsiveness and speed, providing you a seamless user experience.
Belt Adjustment: A properly tightened and aligned belt ensures efficient power transfer from your pedaling to the bike’s mechanism, leading to an effective and smooth ride.
Crank Arm and Pedal Inspection: Tightening the left and right crank arms, inspecting pedals, and securing screw rivets ensures the stability of your pedal stroke, preventing potential injuries and maintaining bike longevity.
Proper Bike Calibration: This essential service ensures your bike’s resistance levels are accurate, offering you a consistent workout experience.
**Personalized Care: We’re always ready to answer any questions you may have, and are more than willing to look into any specific area of concern you may have with your Peloton equipment. Year round!
What areas does the Peloton Concierge Maintenance Program serve?
We’ve expanded to serve all of Michigan, Ohio, and Pennsylvania, plus upstate New York and Northern Indiana. David Anderson personally handles all service calls within these regions.
What’s included in the annual membership?
Your membership includes two preventive maintenance visits per year, a private concierge phone number for direct access to David (8 a.m. – 7 p.m., Monday-Saturday), year-round technical support via phone/text/video chat, and expert diagnosis of any issues that arise between visits.
What maintenance services are performed during visits?
David performs a comprehensive inspection including: hardware integrity checks (tightening all bolts, nuts, and screws), sensor and resistance system evaluation, belt adjustment, crank arm and pedal inspection, touchscreen optimization, proper bike calibration, and early detection of potential issues before they become costly repairs.
How is this different from Peloton’s standard customer service?
With PCMP, you work exclusively with David Anderson, a Certified Master Peloton Technician who knows your bike’s complete history. You’ll avoid misdiagnosed issues, wrong parts being ordered, and the hassle of sending videos to anonymous customer service reps. David provides exact part numbers when needed and often resolves issues without requiring parts at all.
What Peloton models do you service?
We service all Peloton bike models, including both the standard Bike and Bike Plus. A treadmill maintenance program is currently in development.
What’s your experience and track record?
David has over 5 years of specialized Peloton experience, has served 4,600+ happy clients in Michigan alone, and maintains a 99.5% client satisfaction rate. All reviews show 5-star ratings praising his expertise, professionalism, and personalized service.
Why do I need regular maintenance for my Peloton?
Just like your car needs regular oil changes and tune-ups, your Peloton requires preventive maintenance to avoid expensive repairs and downtime. Regular maintenance preserves your bike’s lifespan, ensures accurate performance tracking, maintains safety, and keep your investment running at peak performance.
We offer a unique service to Peloton riders
Why Choose Us?
We're always ready to answer any questions you may have, and are more than willing to look into any specific area of concern you may have with your Peloton equipment. Year round!
Experience the profound difference in service as David and his wife Marilyn meticulously tends to you and your Peloton needs.
This private, comprehensive concierge service caters to all Peloton models, including both Standard, Bike Plus, Standard Tread, Tread Plus and Rower . The Peloton Concierge Maintenance Program—because you deserve excellence.
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Contact us
We make every attempt to return all inquiries within 1 business day. If you are a member, contact David on his cellphone.