The Peloton Warranty: What's Really Covered and What's Not (2025 Guide)

Buying a Peloton is a big investment. Understanding what happens when something goes wrong is crucial for every owner.

Many people assume their expensive exercise bike is fully protected, but the reality is more complicated. The standard Peloton warranty covers manufacturing defects and certain mechanical failures for 12 months, but excludes normal wear and tear, accidents, and damage from improper use.

The Peloton warranty only applies to original owners and doesn't transfer to second-hand buyers, though this has changed with their newer protection plans. Screen issues, software problems, and mechanical breakdowns each fall under different coverage rules.

Key Takeaways

• Peloton's standard 12-month warranty covers manufacturing defects but excludes wear and tear or accidental damage
• The basic warranty only applies to original purchasers, though newer protection plans can transfer between owners
• Extended protection plans cost around 10-13% of the bike's price but cover accidents and extend the warranty period

How the Peloton Limited Warranty Works

The Peloton limited warranty covers all new bikes and treadmills for 12 months from the purchase date. This warranty includes parts and labor but excludes damage from accidents or unauthorized repairs.

Standard Length and Terms

The Peloton limited warranty lasts 12 months after the date of purchase. This coverage begins immediately when someone buys a new Peloton bike or treadmill.

The warranty only covers the original owner who purchased the equipment. If someone receives a Peloton as a gift, the warranty covers the person who owns the original membership attached to that bike.

Used Peloton bikes do not qualify for the limited warranty coverage. The warranty is not transferable between owners when someone sells their equipment.

Parts and Labor Coverage

The limited warranty covers manufacturing defects in materials and workmanship. Peloton will repair or replace defective components at no cost during the warranty period.

Covered components include:

• Frame and structural parts
• Touchscreen display
• Resistance mechanism
• Pedals and handlebars
• Electrical components

Labor costs for authorized repairs are included in the warranty coverage. Peloton sends trained technicians to perform warranty repairs at the customer's home.

Exclusions Under the Limited Warranty

The warranty does not cover accidental damage or normal wear from regular use. Spills, drops, or physical damage void the warranty coverage.

Repairs by unauthorized technicians automatically void the limited warranty. Only Peloton-approved service technicians can perform covered repairs.

Common exclusions include:

• Accidents and spills
• Power surge damage
• Cosmetic scratches or dents
• Damage from moving the equipment
• Normal wear on consumable parts

Once the warranty expires, customers pay all repair costs out of pocket.

Coverage Details: What Is Covered by Peloton Warranties?

Peloton's limited warranty covers specific mechanical and electrical components for set time periods. The Peloton Protection Plans extend coverage beyond the standard 12-month manufacturer warranty.

Bike and Treadmill Parts Coverage

The Peloton limited warranty protects essential mechanical components from defects during normal use. Moving parts like the flywheel, belt drive system, and resistance mechanisms receive coverage under the standard warranty terms.

Electrical components including the power supply, internal wiring, and control systems are protected against manufacturing defects. The warranty covers replacement parts when components fail due to material or workmanship issues.

Covered mechanical parts include:

• Drive belt and flywheel assembly
• Resistance knob and magnetic brake system
• Pedals and crank arms
• Seat and handlebar adjustment mechanisms

For Peloton Tread models, the belt, deck, and motor components receive warranty protection. The incline motor and safety features are also included in the coverage terms.

Frame and Motor Protection Periods

The Peloton bike frame carries an extended warranty period compared to other components. Most frames receive coverage for multiple years against structural defects and welding issues.

The motor assembly on Peloton Tread devices has specific protection terms. Drive motors typically receive longer coverage periods due to their critical function and replacement costs.

Frame warranty periods:

• Bike frames: Extended multi-year coverage
• Tread frames: Structural component protection
• Motor assemblies: Separate coverage timeline

Manufacturing defects in welds, joints, and structural components qualify for warranty claims. Normal wear from regular use does not fall under frame warranty coverage.

HD Screen and Electronics

The touchscreen display receives 12-month warranty coverage against pixel defects and touch response failures. Dead pixels, screen flickering, and calibration issues qualify for warranty repair or replacement.

Internal electronics including the Android tablet system, speakers, and connectivity components are covered. Software-related issues may receive support through system updates rather than hardware replacement.

Electronic components covered:

• 22-inch or 32-inch HD touchscreen
• Built-in speaker system
• Wi-Fi and Bluetooth connectivity
• Internal computing components

Screen damage from impacts or liquid spills typically falls outside standard warranty terms. Users must demonstrate that failures occurred during normal operation for coverage approval.

Labor Inclusions

Peloton Service Plans include all labor costs for covered repairs with no additional deductible charges. Authorized Peloton technicians perform all warranty work using genuine replacement parts.

The warranty covers technician visit fees, diagnostic time, and installation labor. Users do not pay separate charges for covered repair work beyond the initial warranty or protection plan cost.

Labor coverage includes:

• Technician service calls
• Diagnostic and troubleshooting time
• Part installation and calibration
• Post-repair testing and verification

Repairs require scheduling through Peloton's support system. The company manages the entire claims process directly.

What's Not Covered By The Peloton Warranty

The Peloton limited warranty excludes several types of damage and issues that bike owners commonly face. Understanding these exclusions helps users avoid unexpected repair costs and maintain their equipment properly.

Wear and Tear Limitations

Normal wear and tear falls outside Peloton's warranty coverage. This means parts that naturally break down from regular use won't be replaced for free.

Common wear items include bike pedals, seat cushions, and touchscreen surfaces that show scratches from normal handling. The warranty considers these expected deterioration rather than defects.

Belt tension changes over time also count as normal wear. Users must handle these adjustments themselves or pay for service calls.

Peloton's warranty specifically excludes "damage or equipment failure due to normal wear and tear." This applies to all Peloton bikes and accessories.

Typical wear items not covered:

• Pedal threading and clips
• Seat padding compression
• Handle bar grip wear
• Screen protective coating loss
• Belt stretching over time

Damage from Improper Use

Peloton bikes require proper assembly, maintenance, and operation to stay covered under warranty. Negligent use voids protection immediately.

Improper assembly ranks as the top warranty exclusion. This includes incorrect installation of pedals, seat adjustments, or touchscreen mounting.

Poor maintenance also cancels coverage. Users must follow cleaning guidelines and perform basic upkeep as directed in their manuals.

Relocating the bike incorrectly can cause frame damage that warranty won't cover. Professional moving services may be required for some situations.

Actions that void warranty:

• Using non-approved cleaning products
• Exceeding weight limits
• Operating in extreme temperatures
• Placing bike on uneven surfaces
• Forcing mechanical adjustments

Third-Party Repairs and Modifications

Only Peloton authorized service technicians can perform warranty repairs. Any work done by other parties immediately cancels coverage.

This restriction applies to simple fixes like pedal replacement or complex repairs like motor servicing. Users cannot attempt DIY repairs without losing protection.

Third-party modifications also void the limited warranty completely. Adding aftermarket accessories or changing original components cancels all future claims.

Even attempted repairs count against warranty coverage. Peloton considers any unauthorized service work as grounds for exclusion.

Warranty-voiding service actions:

• Local bike shop repairs
• DIY component replacement
• Aftermarket part installation
• Unauthorized software changes
• Non-Peloton technician visits

Extended Warranty and Protection Plan Options

Peloton offers protection plans that extend coverage beyond the standard 12-month warranty and add benefits like accidental damage protection. The Peloton Protection Plans extend coverage by 36 months and include additional protections not found in the basic warranty.

How Extended Warranty Works

The extended warranty builds on Peloton's standard 12-month manufacturer warranty. It provides additional time and expanded coverage for mechanical and electrical issues.

Users can purchase the protection plan during their initial bike purchase or within a specific timeframe after delivery. The plan activates immediately and runs concurrently with the original warranty period.

Extended warranties cover unexpected mechanical and electrical breakdowns plus normal wear and tear. This goes beyond typical manufacturer defects to include parts that break down from regular use.

The coverage applies to both hardware components and certain software-related issues. Users file claims through Peloton's support system when problems arise.

Coverage Enhancements Over Limited Warranty

The protection plan adds several benefits not included in the basic warranty. Accidental damage protection covers drops, spills, and other user-caused damage to the bike.

Surge protection shields the bike from electrical damage caused by power surges or lightning strikes. The standard warranty typically excludes these types of electrical issues.

Normal wear and tear coverage addresses parts that naturally degrade over time. This includes components like pedals, seats, and mechanical parts that experience regular stress.

The plan covers both parts and labor for repairs. Users don't pay additional fees for covered repairs during the protection period.

Cost and Transfer Policies

Peloton's extended warranty costs $199 for the Bike and provides coverage for an additional period beyond the standard warranty.

The protection plan offers significant value compared to individual repair costs. Major component replacements can cost hundreds of dollars without coverage.

The Peloton extended warranty is now transferable if users sell their bike or buy one used from a previous owner. This adds resale value to Peloton bikes with active protection plans.

Transfer policies allow new owners to benefit from remaining coverage periods. The warranty follows the bike rather than the original purchaser.

Peloton Warranty Claims and Support Process

When Peloton equipment breaks down, owners need to know how to file claims and what to expect during repairs.

The claims process is straightforward and hassle-free for both limited warranty and extended warranty coverage.

Filing a Warranty Claim

Users must contact Peloton Member Support to start any warranty claim.

They can reach support through the Peloton app, website, or phone.

The company requires specific information before processing claims:

• Purchase date and proof of purchase
• Serial number of the equipment
• Detailed description of the problem
• Photos or videos showing the issue

Peloton typically responds within 24-48 hours after receiving the claim.

Support representatives will ask questions to diagnose the problem remotely first.

Users should keep all original packaging and accessories.

This helps speed up the process if equipment needs replacement.

The limited warranty covers manufacturing defects for 12 months.

Frame coverage extends to 5 years on most equipment.

Service and Repair Procedures

Authorized Peloton technicians handle all covered repairs using genuine replacement parts.

The company schedules in-home service appointments when possible.

Repair Timeline:

• Diagnosis: 1-2 business days
• Parts ordering: 3-7 business days
• Service appointment: 5-10 business days

Technicians arrive with common replacement parts.

They complete most repairs during the first visit.

Complex repairs may require multiple visits.

Peloton provides loaner equipment in some cases for extended repairs.

All parts and labor are covered with no deductible under valid warranty claims.

Users only pay if the damage falls outside warranty terms.

The company covers electrical breakdowns and power surge damage.

Normal wear items like pedals and seats have different coverage rules.

Tips for Smooth Claims

Users should document problems immediately when they occur.

Taking clear photos and videos helps support representatives understand issues faster.

Key Documentation:

• Error messages displayed on screen
• Unusual sounds during operation
• Physical damage to components
• Performance issues with specific details

Reading warranty terms before filing claims prevents disappointment.

The warranty only applies to Peloton-branded components and excludes damage from third-party accessories.

Users should avoid attempting repairs themselves.

Self-repair attempts void warranty coverage entirely.

Keeping purchase receipts and warranty documents organized saves time.

Digital copies stored in email or cloud storage work well.

Extended warranty holders get priority scheduling for service appointments.

The transferable extended warranty adds value for users who plan to sell equipment later.

Frequently Asked Questions

Peloton's warranty coverage includes specific components and timeframes that vary between standard and extended plans.

The Peloton Protection Plan now offers transferable coverage and extends beyond the basic 12-month manufacturer warranty.

What does the standard Peloton warranty cover?

The standard Peloton warranty provides a 12-month manufacturer's warranty on all Peloton-branded components.

This covers defects in materials and workmanship under normal use conditions.

The warranty applies to all Peloton-branded components, provided that the failure was not caused by a 3rd-party accessory.

Third-party attachments and accessories purchased from other companies are not covered.

Frame and structural components receive coverage for manufacturing defects.

The touchscreen, resistance knob, and other electronic parts are included in the standard coverage period.

How can I check the status of my Peloton warranty?

Users can check their warranty status through their Peloton account online or by contacting Peloton customer support directly.

The warranty period begins from the original purchase date of the equipment.

Registration of the product is typically completed during the initial setup process.

This automatically starts the warranty coverage period and creates a record in Peloton's system.

Can Peloton warranties be transferred to a new owner?

Peloton's extended warranty is now transferable if you sell your Bike or Tread device, or buy one used from a previous owner.

This represents a significant change from their previous policy.

Previously, Peloton did not allow warranty transfers between owners.

The new transferable policy applies specifically to the Peloton Protection Plan, not necessarily the standard manufacturer warranty.

What is the duration of the Peloton warranty for their equipment?

The standard Peloton warranty lasts for 12 months from the purchase date.

This applies to the Bike, Bike+, Tread, and other Peloton equipment.

Peloton product owners may be eligible to purchase an optional protection plan that extends coverage beyond the standard 12-month period.

Extended plans can provide coverage for 27 months or longer depending on the specific plan selected.

Which circumstances may void my Peloton warranty?

Using third-party accessories that cause damage to Peloton equipment can void the warranty coverage.

Modifications or repairs performed by unauthorized technicians also invalidate warranty protection.

Normal wear and tear, misuse, or damage from accidents are typically not covered under the standard warranty.

Physical damage from drops, spills, or improper handling falls outside warranty coverage.

Failure to follow proper maintenance guidelines or operating the equipment outside recommended specifications can void warranty protection.

How does the Peloton extended warranty differ from the standard warranty?

The Peloton Protection Plan provides accidental damage and surge protection, along with extending the 12-month manufacturer's warranty coverage period.

This goes beyond the standard warranty's coverage of manufacturing defects only.

Extended warranty plans cover accidents like drops or spills that would not be covered under the standard warranty.

Power surge protection is included to protect against electrical damage.

The protection plan also offers transferable coverage.

Standard warranties typically do not include these additional protections or transfer options.